Customizable, Integrated, Reliable & Flexible

FDM provides innovative multi-purpose solutions for Fire and EMS information management. From rapid response to emergency situations, administering complex schedule requirements or managing agency assets throughout their lifecycle, FDM's public safety enterprise solutions are easily modified to your agency's workflow and business practices.

Today, agencies face an information explosion making it challenging to effectively gather, assimilate and manage data and incident calls. For more than 20 years, FDM has provided mission critical Computer-Aided Dispatch (CAD) and Records Management (RMS) solutions to 120 agencies serving hundreds of jurisdictions across North America.

System Architecture and Design

FDM Software develops open standards-based systems that use XML, TCP/IP, ODBC and other widely used technologies. FDM solutions operate on the industry standard Windows platform and integrate with external devices and third-party systems. Our architecture supports a wide range of configurations, from single-user, standalone desktop systems to enterprise-level operations. FDM enterprise solutions are designed to be flexible and scalable, as department needs inevitably change over time.

FDM uses n-tier architecture, which logically and physically separates data, business rules and user interface layers. The result is a flexible, reliable and extensible application that can be easily upgraded to incorporate enhanced technology and updates. For maximum reliability and performance, FDM solutions are available on either Microsoft SQL Server or Oracle databases. These industrial-strength database systems enhance FDM’s solutions and provide users with a comprehensive tool for managing FDM databases.

Navigation and Usability

Although one of the major strengths of FDM CAD and RMS is the breadth of functionality and customizability, our primary design goal is usability. We provide several unique features that shield the end user from the software's complexity. Users can concentrate on getting their work done timely and efficiently. These usability features include:

• Personalized Desktops, reflecting user-specific tasks
• Wizard-based data entry with color-coded data validation
• FDM's NFIRS 5.0 Wizard steps U.S. users through NFIRS forms with fields and screens that are context-sensitive to the incident type.
• Users can generate reports on-demand without leaving their current record or form.