While requirements vary according to client business goals, FDM projects move through six primary stages:
The City requires at least one full time administrator (i.e. five days a week seven hours per day for the entire implementation).
FDM assigns a Project Manager to work with the client from initiation to deployment and includes regular reviews and reports to ensure software issues are immediately dealt with. Given that the scope and environment for each project is different, FDM works with clients to develop a unique cutover process.
Our phased approach to cutover relies on sequenced modules implemented in each phase. Working with the client on cutover targets is designed to:
This phased approach is reflected in the Project Plan document as a cycle. Each cycle incorporates training, technical troubleshooting and testing.
Cut-over testing tests application functionality in the production environment as well as competency of the system users so the department can identify, document and remedy any training that is missing for end user rollout.
FDM completes module-by-module testing during installation and system configuration. The client is responsible for load testing and system testing specific to their business environment.
During system cut-over, the old and new systems run parallel for two weeks to ensure no service disruptions.