Our approach to interface development is to integrate our application to provide a single interactive point from FDM with the enterprise systems in the client’s communications environment.
We firmly believe that interfaces should run transparently and function without intervention on the part of the user.
FDM uses industry standard protocols such as TCP/IP and XML to facilitate data exchange with other systems.
Our experience shows that standard protocols, defined interface specifications and clearly defined expectations, in addition to cooperation from third party vendors makes for successful interface development and deployment.
Our process is transparent and iterative, has open communication throughout its life cycle and contains all expected checks and balances.