FDM offers several different types of training to meet your needs throughout the life of using our product. Each course is designed around the tasks and skills needed for each specific type of user. FDM Administrator and Train-the-Trainer training courses are offered as part of the project implementation and are delivered at your agency's training facilities.
FDM provides a balanced partnership where we train and guide you through implementation to facilitate a lasting knowledge transfer. This is a result of a phased system roll-out, paired with training programs delivered at key points in the implementation cycle.
FDM also regularly offers course through FDM College at our Head Office.
The training our Administrator received from FDM was invaluable and his quick turnaround is a direct result of FDM’s exceptional technical support.Bob Fawcett, Assistant Chief, Saskatoon Fire and Protective Services
FDM training is designed to place power in the hands of the users as soon as possible to facilitate learning and retention. Trainees work on a training database that simulates a live environment as much as possible. Individuals configuring and maintaining the database receive FDM Administrator training immediately after initial installation.
FDM uses a Train-the-Trainer (TtT) approach for agency trainers who will roll out modules to their end users. This approach ensures FDM Administrators and Trainers are experts on their system and capable of training new staff after project implementation is complete.
Training is focused on providing users with the skills to easily navigate through their FDM system. It also provides detailed information about the database structure and relationships, configuring the FDM application and the administrative toolset. This toolset manages all changes associated with software releases, upgrades and product enhancements.
FDM training is manual-based to promote user confidence and guide in-depth coverage of all required topics. Clients are encouraged to customize the documentation according to their work environment and requirements, as well as make multiple copies to distribute among end users.
FDM trainers come from a variety of backgrounds and areas of expertise. They bring their passion for customer service and experience in technology-based instruction to their training courses. Instructors also receive extensive training in installing, configuring and troubleshooting FDM systems.
FDM offers several different types of training to meet your needs throughout the life of using our product. Each course is designed around the tasks and skills needed for each specific type of user. Most of our courses are delivered at the customer's site, but we also have a regular course offering through FDM College at our Head Office.
To discuss your training needs, please contact FDM at firstname.lastname@example.org.