FDM doesn't tier our support plans but provide comprehensive, high quality service and support to every client.
Our approach to support and service is based on partnership. We see clients’ success as our own and feel the expertise they bring to our product and their business operations is key to the success of FDM’s entire product line.
All support staff are experienced in network and workstation applications and are highly proficient in FDM product installations across a wide range of system environments. Because of FDM’s system configurability, the Client Services team is expert in supporting a number of database structures.
We provide extensive value-added opportunities to make sure you get the most of your FDM system.
You can train, exchange Best Practices, and form on-going relationships with other FDM users at our annual User Conference.
Enjoy group savings by forming regional user groups with agencies facing common issues, and requesting specific customizations.
The training our Administrator received from FDM was invaluable and his quick turnaround is a direct result of FDM’s exceptional technical support.Bob Fawcett, Assistant Chief, Saskatoon Fire and Protective Service