FDM Technical Support Homepage
Welcome to FDM Support!
FDM telephone support is available 6:00-4:30 Monday to Friday PST (except holidays). Outside of these hours,
personnel are available by pager with a guaranteed 2-hour response time.
You can contact us at 800/604 986-9941 or clientservices@fdmsoft.com.
All Client Services (CS) staff are customer-centered individuals who take pride in the services they deliver. The CS team
have thorough understanding of network and workstation applications, with extensive experience installing and supporting widely
variant database structures. Technical cross-training enables them to respond quickly to client inquiries. Each client site is
designated a primary and back-up representative to ensure you receive service continuity . Issues are logged electronically in
an internal knowledge base to help us serve you better.
For additional information on our support services, please see our:
- Overview of support services - Read this to get a better understanding of the technical
support services we offer.
- Members-only downloads page - Download the latest releases and manuals in the
Download Center. You will need to log in to access this area.
- System requirements - Check here to ensure that your hardware and computing environment
meets the minimum requirements to run FDM software.
- Training - FDM client services staff also deliver a wide range of
training on all aspects of FDM systems.
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